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Operations Support Coordinator

Workplace:

Rzeszow

Job description:

As an Operations Support Coordinator, you will be responsible for taking incoming issues and distributing the tasks accordingly to the specific teams. You will also communicate directly with English-speaking clients for follow up calls of reported issues.

Your responsibilities:

  • working with Task Management System
  • screening and triaging incoming tasks
  • reviewing staff workload and tasks
  • understanding workflow and processes for specific teams
  • working closely with CRM, PM, Client Support and programming department
  • following up with the client on reported issues
  • monitoring the system problem notifications (SPN) dashboard
  • updating hosts files and connection documentation
  • opening tickets with IBM for support of hardware issues
  • work from 3 p.m 12 a.m.

Your skills:

  • higher education
  • experience in IT industry will be an advantage
  • analytical and organizational skills
  • communication and negotiating skills
  • problems solving skill
  • knowledge of MS Office
  • knowledge of English at B2 level
 

We can offer you:

  • salary depending on professional experience and IT skills
  • access to the newest software technologies
  • trainings
  • periodic performance bonuses
  • remote work
  • English courses
  • Friendly atmosphere 😊

Our employees we also offer:

MultiSport Card

Group insurance

Private medical care

English lessons

Courses

Access to new technologies

Possible trips abroad

Co-financing of meals

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    Rok ukończenia:


    If you wish that we take your person into consideration in the future recruitment processes please place and select below mentioned additional clause in your CV:

    *Required

    If you are interested, please e-mail your CV to: praca.rzeszow@softsystem.pl with the note: Operations Support Coordinator – Rzeszow

    Please include the following clause in your CV:

    “I hereby give consent for my personal data to be processed by SoftSystem Sp. z o.o. [Ltd.] residing in Rzeszow, at Leszka Czarnego 6a for the purpose of recruitment process”

    If you want us to consider your application also in the future recruitment processes, please include an additional clause in your CV:

    “I hereby also give consent for my personal data to be processed by SoftSystem Sp. z o.o. [Ltd.] residing in Rzeszow, at Leszka Czarnego 6a for the purpose of future recruitment processes”

    If you want to know more about this position, write to us at: praca.rzeszow@softsystem.pl Our recruiter will be happy to provide a comprehensive answer.